Communication Skills Question Bank
for Exam preparation

Q2. An e-mail’s style is determined by a person’s:

1. English
2. culture
3. status
4. communicative ability

Q3. Giving non-verbal messages is:

1. deliberate
2. spontaneous
3. tutored
4. a dramatic skill

Q4. Managing as a process does not organize:

1. goods
2. labor
3. capital
4. material

Q5. When introducing ourselves, we should use:

1. only the surname
2. both the first name and the surname
3. only our first name
4. only our designation

Q6. A clarifying listener:

1. explains the message
2. elaborates the speaker’s underlying thoughts and feelings
3. illustrates the message with examples
4. repeats what is said

Q7. Oral communication is the interchange of _____________ between the sender and receiver.

1. signs and gestures
2. cues and clues
3. verbal messages
4. written messages

Q8. In business, oral communication is face-to-face:

1. in all situations
2. in no situation
3. in all but one situation
4. in some situations

Q9. A summary placed at the beginning of the CV acts as a:

1. preface
2. letter of recommendation
3. statement of objectives
4. synopsis

Q10. The percentage of working time business executives spend in listening is:

1. 40 to 60 per cent
2. 30 to 70 per cent
3. 40 to 50 per cent
4. 20 to 80 per cent